We’ve appointed nine customers to our new All Residents Panel, as part of our commitment to ensuring your voice is heard at every level of our organisation.
Panel members will help us improve the way we deliver services by giving feedback on important issues, working with our teams to influence decisions and reviewing how we’re performing.
The panel will meet six to eight times a year and share their views directly with our Customer Service Committee, Executive Management Team and directors.
Their first meeting was held on 9 July in London. It was an opportunity for panel members to get to know each other and speak with Ian Wardle, Chief Executive, and Kate Gascoigne, Chief Customer Officer. They discussed what success looks like for the panel and agreed on some key areas to focus on over the next few months.
Kate Gascoigne, A2Dominion’s Chief Customer Officer, said: “We’re proud to welcome our new panel members, who will work with our teams at all levels, sharing their insight and lived experience.
“By working more closely with customers, we gain better insight into your experiences, needs and expectations.
“We had hundreds of applications to the new panel and want to thank everyone who took the time to apply. The nine members who have joined the panel are from a variety of backgrounds and were carefully selected to represent our diverse customer base.
“Last year, we held 69 focus groups, and the feedback we received has helped shape our service plans, including our new repairs system and the introduction of AI powered technology.”
Meet our new All Residents Panel
The new members are:
What will the panel do?
Panel members will:
Keeping you updated
We’ll continue to share updates on the new All Residents Panel through our usual channels, including our monthly newsletter Home and customer website.
Want to get involved?
We’re always looking for more customers to help us shape our services. Visit our dedicated customer engagement website page for more information.
