We’ve published this year’s Tenant Satisfaction Measures (TSMs)
These results show how we’re performing based on your feedback and our service performance information.
Set by the Regulator of Social Housing, TSMs are a set of measures that all registered social housing providers must publish annually. They are designed to help you understand how we are doing.
How did you rate us?
This year, overall satisfaction with our services was:
You can view our TSM results in full here
Kate Gascoigne, A2Dominion’s Chief Customer Officer, said:
“We’re passionate about co-creating services with our customers and making sure they’re at the heart of everything we do at A2Dominion.
“Over the past year, we’ve engaged with more customers than ever to help us create the foundations for shaping the future of our organisation.
“This has included running multiple focus groups and launching our very first Customer Participation Panel, which will play an important role in guiding and challenging our service improvement work going forward.
“A huge thank you to all the customers who’ve taken part and who are continuing to share their time and insights.
“We’ve seen some slight improvements in areas such as repairs, safety, and antisocial behaviour, but we know there’s still more to do to improve overall satisfaction.
“By working together and keeping customers at the centre of how we fix issues and design and deliver services, we’re confident we will keep making meaningful progress.”
What are the TSMs?
TSMs are split into two types:
How do we carry out the surveys?
The surveys are carried out with customers living in low-cost rental homes (i.e. social rent, affordable rent) and low-cost home ownership properties (i.e. shared ownership). This is in line with the requirements set by the regulator. An external company called The Leadership Factor (TLF) undertakes the surveys on our behalf, either via text message, email or telephone.
Full results
You can view our TSM results in full here.
