How to contact us over Christmas and New Year

During this time:  

• Emergency repairs can be reported at any time over the festive period - call 0800 432 0077. Your call will be handled by our out-of-hours team. 

• Repairs and online queries: Between 29 – 31 December and 2 January, a limited team will be answering calls and Live Chat for repairs and online queries. Wait times may be longer than usual. 

Our offices 

Close: Wednesday 24 December at 5.30pm  

Re-open: Monday 5 January at 8.30am. 

If your query is not urgent 

We expect to be busy when our Customer Contact Centre re-opens fully on Monday 5 January 2026.  

• Use the My Account online portal to check your account, make a payment or request a non-urgent repair. 

• Email customer.services@a2dominion.co.uk or fill in our online form. 

 If your query isn’t urgent, you may find it quicker and more convenient to contact us later in the week.  

 If you smell gas  

If you smell gas in your home, call the National Gas Emergency Service on 0800 111 999.  

Reporting anti-social behaviour (ASB) 

Report anti-social behaviour (ASB) through our online portal My Account.  

For any serious ASB issues, such as an illegal activity like drug abuse, trespassing, violence or vandalism, call the police on 999. 

Domestic abuse support 

• If someone needs help now, call the police on 999 

• Oxfordshire Domestic abuse helpline: 0800 731 0055 

• National Domestic Violence Helpline: 0808 200 0247 

• You can email us at adas@a2dominion.co.uk 

Visit our dedicated customer Help pages for information 

For more support and useful information about our services, view dedicated customer help pages. 

Wishing you all a Merry Christmas and a Happy New Year!