Your rights and responsibilities are set out in your lease or tenancy agreement. There are some general rights and responsibilities that vary depending on what type of tenant you are.
All lease agreements are slightly different. In summary, you have the right to:
Live in your home in peace and quiet
Access your home (including any shared areas) at all times
Be consulted about any long-term maintenance and improvement work
You must:
Keep your home clean and redecorate when necessary
Pay your service charges and ground rent
Allow us or our representatives to enter, inspect or repair your home
Keep your home free from vermin, such as mice and cockroaches
Keep your garden neat and tidy
As the leaseholder, you're responsible for how your family and visitors behave. We want you and everyone around you to enjoy your homes, so you, your family and your visitors must not:
Use your home or any shared area for illegal activities
Damage or graffiti the property
Run a business from your home without our permission
Leave things in shared areas, as this causes a fire risk
Put up structures (such as sheds or garages) without our permission
Park anywhere on your property, except in defined parking areas
Do major car repairs or park an illegal or unroadworthy vehicle around your home or on the road
Cause a nuisance or disturb other people
Throw anything from a window, block or balcony
In turn, we:
Can't change your lease without your permission
Will tell you about any rent and service charges you must pay
Must tell you in advance about any changes to your rent or service charges
Will consult you on how we manage your home and services
Must consult you on any long-term maintenance and improvement work we want to do (as set out in Section 20 of the Landlord and Tenant Act 1985).
If you want more detail, check your lease. You should have a copy from when you bought your house. If you don't know where it is, you can order a copy of your lease from the Land Registry.
For further information, please see our tenancy policy.