Whatever type of tenancy you have, your rights and responsibilities are explained in your tenancy or lease agreement. These agreements can differ, but in summary, you have the right to:
Live in your home in peace and quiet.
Access your home (including any shared areas) at all times.
Be consulted about major maintenance or improvement works.
A home that is safe, secure, and well maintained.
Your main responsibilities
Keep your home clean and redecorate when needed.
Pay your rent, service charges, and any other fees on time. If you’re struggling, let us know, we may be able to help.
Allow staff or contractors to enter your home for inspections or repairs.
Keep your home free from pests and your garden tidy.
Provide accurate information if you claim Housing Benefit or Universal Credit.
Arrange your own contents insurance if you want to protect your belongings.
Behave in a neighbourly way and ensure your family and visitors do the same.
Students can have overnight visitors for up to 2 nights in a 7-day period but must inform their flatmates and always be present with their guests.
What you, your household, and visitors must not do:
Cause a nuisance, harass, or disturb others.
Use your home or shared areas for illegal activities.
Damage or graffiti the property.
Run a business from your home without permission.
Leave items in shared areas (this is a fire risk).
Put up sheds, garages, or other structures without permission.
Park outside marked bays.
Do major car repairs or park an illegal or unroadworthy vehicle around your home or on the road.
Throw items from windows, balconies, or shared areas.
What happens if I break my agreement?
If you do not follow your agreement, we may take action. This could include warnings, support plans, or legal action. For more details, see our tenancy policy.
Need help?
If you’re struggling with payments, please contact us.
If you have questions about your agreement, check your tenancy or lease, or get in touch.
For more details, see our tenancy policy.