We want everyone to feel safe and comfortable at home. Sometimes neighbours disagree, but not every issue is considered anti-social behaviour (ASB). Our good neighbour policy explains how we support you with everyday neighbour concerns.
What kinds of issues are included?
These are things that can be annoying but aren’t usually serious, such as:
Parking disputes
Where bins are placed
Cooking smells
Children playing
DIY noise during the day
Dogs barking occasionally
General household noise
How we approach neighbour issues
We don’t take sides or label anyone as a ‘victim’ or ‘perpetrator’. Instead, we:
Focus on the impact of the behaviour
Listen to both sides
Help find a peaceful solution.
What you can do first
Speak to your neighbour if you feel safe doing so. They may not realise there’s a problem.
If you don’t feel comfortable talking to them, you can use our Good Neighbour Card instead.
If that doesn’t resolve things, contact us:
Through My Account
Using our contact form
By phone: 0800 432 0077
What happens when you contact us?
We’ll respond within five working days
Check if it’s ASB or a neighbour issue
Tell you how we’ll help within 10 days (or five if you’re vulnerable)
How we can help
We might:
Suggest mediation
Offer a Good Neighbour Card
Visit your home
Recommend small changes to help both sides
Signpost to other support services.
Confidentiality
We aim to build trust between neighbours, so we usually can’t act anonymously. If you’re worried about this, we’ll explain what we can and can’t do.
We’re here to support you
We understand that neighbour issues can affect your wellbeing. If you’re vulnerable or need extra support, we’ll offer additional help or refer you to other services.
For more details, see our Good Neighbour Policy.