Our policies
We have a range of policies that guide how we provide services to our customers. Below you will find a list of policies available for download:
- Aids and adaptations policy
- Accessible communications policy
- Allocations policy
- Anti-social behaviour and hate crime policy
- Building safety policy
- Compensation policy
- Complaints policy
- Customer involvement and engagement policy
- Damp and mould policy
- Decant policy
- Domestic abuse policy
- Environmental services
- Equality and diversity policy
- Good neighbour
- Hoarding policy
- Making changes to your home policy
- Mutual exchange policy
- Prioritisation policy
- Recharge policy
- Responsive repairs policy
- Safeguarding adults policy
- Safeguarding children policy
- Tenancy policy
- Window restrictors policy
If you need any of our policies in a different format or language, please visit a2dominion.co.uk/translations or call 0800 432 0077.