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About us
About us
Get involved
Leadership
News
Performance
Policies
Service standards
Strategy
Services
Services
Specialist services
Communities
Domestic abuse services
Intermediate rent
Key worker homes
Retirement living
Private rent
Shared ownership
Student homes
Supported housing
Repairs
Rent Buy
Help
Help
Anti-social behaviour
Building and fire safety
Complaints
Damp and mould
Finding a home
Insurance
Money matters
Rent and service charge
Repairs and maintenance
Understanding my contract
Wellbeing support
Sign in
Our policies

We have a range of policies that guide how we provide services to our customers. Below you will find a list of policies available for download:

  • Aids and adaptations policy

  • Accessible communications policy 

  • Allocations policy

  • Anti-social behaviour policy 

  • Building safety policy

  • Compensation policy

  • Complaints policy

  • Customer involvement and engagement policy

  • Customer conduct management policy

  • Damp and mould policy

  • Decant policy

  • Domestic abuse policy

  • Environmental services policy

  • Equality and diversity policy

  • Good neighbour policy

  • Hoarding policy

  • Making changes to your home policy

  • Mutual exchange policy

  • Pest control policy

  • Prioritisation policy

  • Recharge policy

  • Repairs policy

  • Safeguarding adults policy

  • Safeguarding children policy

  • Tenancy policy

  • Window restrictors policy

If you need any of our policies in a different format or language, please visit a2dominion.co.uk/translations or call 0800 432 0077.

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