Welcome to your Customer Annual Report 2025


Discover how we've been performing - and what's ahead

Your feedback is shaping real change

Your feedback is shaping real change. Together, we’re improving repairs, speeding up responses, providing clearer information, and introducing new ways to access services.

Read our report to find out what we’ve done well, where we need to do better and our future priorities.

Tell us what you think about this year’s report

Share feedback on this year’s report and you’ll be entered into a draw to win a £50 voucher. * Terms and conditions apply

Details on how to enter can be found inside the report.