We may be busier than usual when we reopen on Tuesday. If your query isn’t urgent, you might find it quicker to get in touch later in the week.
Emergency repairs
If you need to report an emergency repair during the Easter bank holiday, please call 0800 432 0077. Your call will be handled by our out‑of‑hours team.
Online customer portal My Account
You can check your account, report a non-urgent repair or submit an enquiry by visiting our online customer portal, My Account, at any time.
If you smell gas
If you smell gas in your home, call the National Gas Emergency Service on 0800 111 999.
Reporting anti-social behaviour (ASB)
If you need to report anti-social behaviour (ASB), the easiest way to do it is by logging onto My Account and raising the issue.
If you have a serious ASB issue over the festive period, such as an illegal activity like drug abuse, trespassing, violence or vandalism, please report it to the police on 999.
Customer help pages
Visit our dedicated customer help pages for news, tips and further information about our services and the support we provide.
