Richard Bampton, Project Director Customer Support, said: “Switching to Universal Credit is a big change that will affect hundreds of our customers. If people don’t act in time, they could lose important financial support, including paying their rent.
“We understand this can be worrying, which is why our Tenancy Sustainment Team is here to offer friendly, practical support to help you switch to Universal Credit.”
Apply before the date in your letter from the DWP to make sure your payments continue. If you don’t, your payments will stop, and you could lose Transitional Protection.
Universal Credit replaces several other benefits. It’s designed to make things simpler. If you’re unsure what to do, we’re here to help.
The government’s rollout of Universal Credit migration is due to finish by the end of this year. But it’s important to act based on the date in your Migration Notice, that’s the date your current benefits will stop.
What is a Migration Notice?
A Migration Notice is an official letter from the DWP. It tells you:
Why you need to act
What you need to do
Support is available
If you want some help with your Universal Credit application or you are concerned about managing your income until you receive your first payment, there is support available.
We know this change can be worrying. Our friendly Tenancy Sustainment Team is here to support you. We can help you:
Contact us:
Frequently asked questions (Q&As)
We’ve put together some short Q&As with more information on the queries we have received. But if you’ve received your Migration Notice letter, please visit gov.uk to read more detailed information on what to do next.
What is Universal Credit?
Universal Credit is a benefit for working aged people who are working, looking for work, unable to work due to illness, disability, or caring responsibilities. Universal Credit will combine six benefits into one single payment.
The benefits that are being replaced are:
What happens after you claim?
What is Transitional Protection?
Transitional Protection is a financial safety net provided by the government when someone moves from older benefits (like Housing Benefit or Tax Credits) to Universal Credit.
It’s designed to make sure you’re not worse off financially when you switch. If your new Universal Credit amount is lower than what you used to get, Transitional Protection tops it up, so you don’t lose money straight away.
Do I need to claim Transitional Protection separately?
No. If you apply before the deadline and you are entitled, it will be added to your claim automatically.
What if I am unable to make a claim by the deadline?
If you miss the deadline stated in your migration letter, your benefits will end. If you need more time to get advice or documents, you can ask for an extension. Call the DWP Migration Helpline: 0800 169 0328
I’ve not received a migration letter, should I make a claim?
If you have not received a letter from the DWP and you still receive one of the older benefits, call the DWP Migration Helpline: 0800 169 0328.
