Aspect Lifts and Precision Lifts are responsible for the servicing and maintenance and will cover smaller geographical areas. This will enable them to respond more quickly when a lift goes out of service.
As well as responding to lift breakdowns, one of their first priorities will be completing condition assessments of all our passenger lifts, identifying any issues which may impact on the reliability and recommending enhancements to improve the performance of our lifts.
The findings from the report will be used as part of our programme of improvement works to replace and upgrade lifts in 2026.
Tania Emery, A2Dominion’s Building Safety Director, said: “We know our lifts have not been performing as they should. We’re sorry to customers who have experienced issues in their building. A lift going out of service can have a huge impact on you, and your neighbours, and we understand it is frustrating.
“We’ve listened to your feedback and acted. After a rigorous procurement process, we’ve appointed 2 new contractors. They will each be responsible for a much smaller portfolio of just over 200 lifts. This will enable them to focus their time on fixing issues faster.”
As part of our longer-term programme of improvement works, we’re also:
exploring new technology that will alert us when a lift goes out of action, enabling us to fix the issues faster and notify residents in a timely way
carrying out an in-depth stock take of the commonly used parts, to ensure we have these in stock rather than having to wait for delivery
Investing in signage to be put on lifts which they are out of service, which explains what the issue is and when we expect it to be resolved
putting in place a programme of works for next year, which will prioritise the older lifts, using the recommendations from the condition surveys
