The booklets will explain how your rent is calculated and estimates for how much it costs to provide services where you live, such as grounds maintenance, door entry systems and communal electricity.
Dawn Wightman, A2Dominion’s Director of Homes and Communities said: “We know that some customers have been frustrated with the lack of detail about service charge costs received in the past. We have listened and included clearer information about costs in your estimates, which you can expect to receive in February.
“Please continue to share your feedback as it helps us to continuously improve our service and ensures you get a better experience.”
Estimated service charges for shared owners and leaseholders
We’ll write to you again to let you know the actual annual cost of your service charge for 2024/25 in the autumn.
If our estimate is too low, we’ll charge you any additional money you owe us. You can get a refund if our estimate was too high.
Shared owner rent increases
Each year, we usually increase shared ownership rents in line with the Retail Price Index inflation, set out by the government Office of National Statistics, in September of the previous year, plus 0.5%. Your booklet will tell you how much you need to pay.
Rent increases for social housing tenants and supported living customers
We’re regulated by the Regulator of Social Housing (RSH).
The regulator makes sure A2Dominion, and other housing providers, set their rent the same way, and that customers can afford them. This is called the Rent Standard.
Your booklet will tell you exactly how much you need to pay. This amount is fixed. This means the amount you pay for the year won’t change after we’ve made our estimates, regardless of actual costs.
We’re here to help
If you think you will struggle to make the payments, please get in touch with your Income Officer. They can provide advice on your situation and talk through the different options available.
You can get in touch in the following ways:
· email: payments@a2dominion.co.uk
· fill out our online form
· use our Live Chat service available on our website
· call us on 0800 432 0077.
More information
Visit our dedicated Help pages for more information on rent and service charges.
