How we’re improving the energy efficiency of our customers’ homes

What is the ESG report?

The ESG is our annual update on how we’re delivering on our commitments to sustainability. It highlights the progress we’re making to improve customers’ homes and communities.  

We’re making homes warmer, greener and more affordable

95% of the homes we build last year met high energy standards (EPC rating of B or above, with 5% rated A), helping to keep heat in and bills down. That was a 12% improvement on the year before.

Across all our homes – more than 38,000 – energy-efficiency is improving. Over 80% are now rated EPC C or above, up from just 51% five years ago.

And we’ve launched our first Climate Resilience Strategy, which sets out how we’ll make homes greener and decrease energy-use. We’ve already reduced emissions by 12% compared to last year.

Tracey Barnes, A2Dominion’s Chief Financial Officer, said: “Sustainability is a vital part of our vision to provide homes people love to live in. Building energy efficient homes helps to deliver value for money to our customers by reducing energy consumption, and sustainable practises across the business help to meet our long-term environmental targets.

“We have more work still to do, but I’m pleased that this year we have seen progress in many areas against a challenging economic and regulatory backdrop.”

Delivering affordable homes

We completed 925 new homes in 2024/25, including 536 (58%) affordable homes, as we continue to deliver on our core objectives as a housing association.

Supporting customers and delivering value for money

We supported hundreds of customers with paying their energy bills in the last year, issuing £5,328 worth of vouchers via our cost of living fund.

Our Tenancy Sustainment Team also secured access to charitable funding, issuing 366 energy vouchers worth £17,934 to residents.
Almost 80% of all our homes are classed as affordable and social housing, with rents continuing to be competitive in most areas compared to the Local Housing Allowance. On average, our customers spend 51% of their Local Housing Allowance on rent, which is a 3% decrease on 2023/24.

In 2024/25, we also supported 2,396 customers to claim more than £11 million of financial support – from benefits and cost-of-living help to employment advice and wellbeing services.

Going forward

We remain committed to doing what’s right for our customers and the environment. We’ve set out plans to make sure all homes reach at least an EPC C rating or above by 2030, helping customers stay warm, reduce energy use and save money.

To make this happen, we’ve allocated £14 million, including £1.5 million in thermal improvement works in 2025/26.

Find out more by reading our full ESG report 2025 here