Helping you feel safe in your home and community

Dawn Wightman, A2Dominion’s Director of Customer and Communities, said:

“We understand that feeling safe in your home and community is essential. That’s why we’re here to listen, respond quickly, and support you with care, so you know you’re not alone and help is always available when you need it.

“Last year our specialist team worked with our partners, including the police and local councils, to help 565 customers manage a range of issues, such as aggression, harassment, and violence. 

“We responded to 97% of reports within 48 hours, making sure customers got support when they needed it most.

“By raising awareness of what ASB is and how to report it, we want to make your communities and homes safer.”

What to do if you’re affected by ASB or hate crime

If you’re experiencing ongoing anti-social behaviour or have a concern about someone’s safety, please let us know straight away. You can contact us in the way that works best for you:

• Log in to My Account (our online customer portal)

• Use Live Chat on our website

• Call us on 0800 432 0077

• Speak to a member of our team at one of our offices

If it’s a serious incident, please contact the police immediately.

We’ll respond to all reports within two working days. A member of our team will be in touch to look into what’s happened and, if needed, agree a plan of action with you.

For help with money,  contact our Tenancy Sustainment Team at: moneymatters@a2dominion.co.uk

We’re committed to treating everyone with fairness and respect, and helping you feel safe in your home and community.

If you need support, please get in touch. We’re here for you.