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Help shape our services - join a Service Improvement Group

26 November 2025 - Communities
We’re inviting customers to join our new Service Improvement Groups and Screening Panel – your chance to influence how we deliver services and have your voice heard.
Group of customers with a staff member sitting down and talking

This is part of our commitment to listen to residents, focus on what matters most and keep improving your experience with us. 

Karen Reid, Assistant Director of Operational Performance & Support said: “We welcome diverse perspectives because they help us shape services that truly meet residents’ needs. By joining a Service Improvement Group or Screening Panel, you’ll have a real voice in decisions that matter and help us deliver the best possible experience for everyone.” 

What are Service Improvement Groups (SIGs)? 

We’re introducing six new Service Improvement Groups (SIGs) and a Screening Panel to support our All Residents Panel. SIGs will review action plans, service standards, and share feedback to drive improvements in key areas identified through complaints and Tenant Satisfaction Measures. 

Each group will focus on a specific service area:  

  • Repairs - help us ensure repairs are completed quickly and to a high standard. 

  • Neighbourhood and Community – shape safe, clean, and welcoming spaces where residents feel proud to live. 

  • Customer Support Services – guide support for cost-of-living challenges, tenancy sustainment, and employment opportunities. 

  • Customer Experience and Culture – work with us to improve customer service, and promote a positive culture. 

  • Estate Services – influence how we maintain shared spaces and estates. 

  • Home ownership – shape services for leaseholders and shared owners. 

Each group will have a director lead, operational support and clear terms of reference.  

What is the Screening Panel? 

The panel will review policies, procedures, letters, emails, and other communications to make sure they are clear, helpful, and easy to understand. 

Why join? 

  • Have your voice heard and influence real change. 

  • Gain new skills and training to support your own professional development. 

  • Meet other residents and A2Dominion colleagues.  

How to apply 

Recruitment runs from Wednesday 26 November to Saturday 31 January 2026. Interviews will take place in January and February 2026.  

Participation is flexible, and you can join whenever suits you. But attending initial meetings are best way to meet the teams, understand the priorities and help you make the most of your involvement.

While SIG members won’t be paid, we’ll host an annual thank you event to recognise your contributions and a quarterly prize draw for a £50 voucher for attendees. 

Interesting in joining?  

Apply online

For an informal chat, contact Emma Siriwardena, A2Dominion’s Insights and Engagement Manager, at getinvolved@a2dominion.co.uk.