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Keyworker - Rent and service charge Q&As

2 min read

Rent increase

How much is my rent increasing by?

As a key worker resident, your rent will increase in line with the agreement that we have in place with your NHS Trust.

If you live in a scheme where we don’t have an agreement in place with the local NHS Trust, your rent will increase in line with inflation.

We’ll send you full details of the increase in your rent and service charge booklet that will arrive by post in February.

Please note, many keyworker rents are inclusive of energy costs which can increase each year.

What support is available?

We understand this is a difficult time for many of our customers, so we want to advise you of the information and support available to you:

  • On-site staff: If your home is part of a scheme with on-site staff, please speak to them if you have any questions or concerns. They’ll also be able to signpost you to support and advice

  • Visit our dedicated Money Matters page for more information on how we can support you with increases to the cost of living.

  • Cost of living information: Take a look at our Cost of Living information

  • Financial support: Our Tenancy Sustainment Team is here to support with benefit advice, money management and budgeting. Find out more about help available if you are worried about money. You can also fill in our online form.

Can I query my rent increase?

We send out a booklet in February each year, which has a full breakdown of your individual costs. If you have questions about your rent increase after you receive your booklet, on-site staff or your Housing Officer will be able to answer your questions.

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