This is your chance to have a direct say in the way decisions are made and how services are delivered.
As a panel member, you’ll work with our teams to give feedback on important issues, help influence decisions and review how we’re performing.
You’ll also collaborate with our leadership team to act as a ‘critical friend’ and provide recommendations based on your experiences.
As a panel member you will:
Make recommendations for improvement in areas we need to do better and work with other customers to share ideas and experiences.
Make sure our plans for services and business improvements match what customers need and want.
Ensure customer voice and experience is considered at all stages of service delivery.
Review customer feedback from lots of different places, like surveys and complaints, service improvement groups, and customer scrutiny.
Giving honest opinions and work with our colleagues to make services better and improve customer experience.
Oversee other customer groups to provide feedback and support.
Review our performance to make sure we deliver on what we promised to customers.
Appoint a Chair, Vice Chair, and Secretary to help lead the group.
How to apply
Karen Reid, A2Dominion’s Assistant Director of Operational Performance, said:
"We recognise that customers are a powerful advocate for change and have valuable insight that can help colleagues to make improvements in service delivery.
“We want to build on the success of our customer engagement programme by introducing a customer-led panel. This will ensure we are focused on the issues that matter to you the most.
“As a panel member, you’ll give feedback that will help us make our services better, while keeping us open, honest, and accountable.
“You don’t need any particular skills or qualifications - just experience as an A2Dominion customer. It’s a great way to get involved and make a real difference.”
What experience do I need?
You don’t need professional qualifications or experience to join us. You simply need to be an A2Dominion customer. Our customer involvement opportunities are open to all.
How could it benefit you?
This is a great opportunity to make a positive impact, share ideas and experiences and meet other residents and A2Dominion staff.
It will give you access to training and help develop skills that can aid personal and professional development.
You will also receive shopping vouchers in recognition for your time and contributions.
Further information
If you’d like to have an informal chat regarding this opportunity, or would like us to post you an application form, then please get in touch with Emma Siriwardena, A2Dominion’s Insights and Engagement Manager on 020 8825 2181 or email getinvolved@a2dominion.co.uk
