Contacting our Customer Contact Centre
Our Customer Contact Centre will close at 12 noon on Tuesday 24 December and will reopen at 8:30am on Thursday 2 January.
Emergency repairs
For emergency repairs you can contact our out of hours service on 0800 316 9980 between Tuesday 24 December and Wednesday 1 January.
Online queries
We’ll be operating reduced opening hours on Friday 27 December, Monday 30 December and Tuesday 31 December for online queries.
You can contact us in the following ways:
If your query is not urgent
We expect to be busy on Thursday 2 January 2025. If your query is not urgent, you may want to call the following week to avoid waiting in a queue.
Reporting anti-social behaviour (ASB)
If you need to report anti-social behaviour (ASB), the easiest way to do it is by logging onto our online portal My Account and raising the issue.
If you have a serious ASB issue over the festive period, such as an illegal activity like drug abuse, trespassing, violence or vandalism, please report it to the police on 999.
Visit our dedicated customer Help pages for information
You can find news, tips and information about our services on dedicated customer help pages.
Wishing you all a Merry Christmas and a Happy New Year!
