Our commitment to accessible customer communications

We are committed to ensuring that our services are accessible to all our customers.

The word Accessibility in wooden blocks

We can provide our communications in a range of accessible formats, and also offer a translations service for our customers.

Just some of the formats we can provide include:

  • Large print
  • Braille
  • Audio
  • Easy read

What if I need a translator?

We have various options available so that you can speak to us in your preferred language. It is often quicker and easier to organise a translation if you have a family member that can help. However, if this is not an option, we can provide this service for you.

We can also offer help and guidance to our customers, ensuring you can access and use our online services if needed.

More information 

To find out more about our accessible communications, please see the following:

Do you offer translations and accessible communication formats?