How to contact us over the festive period


Our Customer Contact Centre will be closed for Christmas from 5.30pm on Friday 22 December until Monday 1 January 2024.

hand dialing on a phone

When do you reopen?

We reopen at 8:30am on Tuesday 2 January 2024.

Who do I contact in an emergency if the office is closed?

For urgent repairs you can contact our out of hours provider on 0800 316 9880 from 5.30pm on Friday 22 December through to 8:30am on Tuesday 2 January 2024.

You can log non-urgent repairs via your My Account online portal. Our team will be responding to these between Wednesday 27 to Friday 29 December 2023. Our live chat will also be open during this time. 

We expect to be busy on Tuesday 2 January 2024. If your query is not urgent, please call later in the week to avoid waiting in a queue.

What if I need to report anti-social behaviour?

If you need to report anti-social behaviour (ASB) over the festive period, the easiest way to do it is by logging into your My Account online portal and raising the issue online.

If it is a serious ASB issue and involves illegal activity, like drug abuse, trespassing, violence or vandalism, it is important that you report it to the police by calling 999.

Domestic abuse - accessing support

If you or someone you know is experiencing domestic abuse there are services that can help you – safely and confidentially.

Are you struggling financially?

We know that this time of year can be hard for many people, with the festive season round the corner and the rising cost of living.

If you’re finding it hard to pay your bills or rent, please get in touch with us to speak to our friendly Tenancy Sustainment Team, to see what options are available to you.

Call us on 0800 432 0077 0r fill in our short online form.

More information

You can find more news, tips and information about our support services in our customer newsroom or our help centre.

We hope you and your loved ones have a safe, happy holiday period and New Year. See you in 2024!