Our festive opening hours


Our main offices will be closed from 12.30pm on Thursday 24 December until 8.30am on Monday 4 January 2021.

Christmas opening hours

If you’re calling us over this period, please note that our customer contact centre will be closed for Christmas on 25-28 December 2020, and then again for New Year’s Day on 1 January 2021.

During normal office hours, please call us on 0800 432 0077. If you have an emergency when the contact centre is closed, please call 0800 316 9880.

We expect to be busy on Tuesday 29 December and Monday 4 January. If your query is not urgent, you may want to call later in the week to avoid waiting in a queue.