Our opening hours over the festive period

Services

Our main and local offices will be closed from 12.30pm on Tuesday 24 December until 8:30am on Thursday 2 January 2019.

Christmas opening hours

If you’re calling us over this period, please note that our customer contact centre will be closed for Christmas on 25 and 26 December 2019, and then again for New Year’s Day on 1 January 2020.

During normal office hours, please call us on 0800 432 0077, but if you have an emergency when the contact centre is closed, please call us on 0800 316 9880.

We expect to be busy on Friday 27 December and Thursday 2 January. If your query is not urgent, you may want to call later in the week to avoid waiting in a queue.