We collect, store and make use of any personal information that you submit to us in accordance with the Data Protection Act 1998.
Why do we need your information?
If you are an existing customer (e.g. resident, landlord, etc) we want to make sure the information we hold about you is correct and up-to-date.
If you have requested that we contact you, we need to know how to and also why, so that the appropriate team can respond to you with the information you need. In addition, if you provide an email address when submitting certain contact forms online, we may email you confirmation that your information has been submitted.
If you make an online payment, you will be asked to provide details in order for your payment to be processed.
We aim to ensure that the information and services we send or email to you are relevant or of interest to you. (You may have requested similar information previously, told us that you are interested in certain types of information, or need to receive this information as part of the service we provide to you as a customer.) Similarly, on some areas of the website, we use the information you provide to offer you personalised web content.
We may ask you for other personal information relating, for example, to ethnicity, language, gender and disability. This can help us provide you with a service that is appropriate and accessible. It also enables us to assess the representation of different groups accessing our website. We are committed to a policy of equal opportunities.
We monitor and measure use of our website in order to review its effectiveness, to identify improvements to our website and services, and to report to our funders. This may include demographic information but would only very rarely include information that would identify an individual.
Wherever we request your information on the website, we aim to explain why we need it.
How do we collect information?
As with any other website, we receive standard information from your web browser about how you use our website, including which pages you visit. While this includes your ‘IP address’, it does not identify you personally. We use this information to review and improve our website.
We may ask you to fill in questionnaires, surveys and feedback forms. You may also submit your details through online contact forms, and we may occasionally run competitions that can be entered online.
We may ask you to register on or log into certain areas of the website in order to offer you a personalised experience of the website or access to other information.
We do not store your friends’ and contacts’ email addresses when you use the ‘email a friend’ tool.
Users aged 16 and under must get consent from parents or guardians before providing personal information.
A cookie is a small text file sent by a web server to your computer. It is then used by your web browser when you visit the relevant website(s). You can change your web browser settings to notify you before a cookie is downloaded or can disable cookies altogether. However, disabling cookies may mean that certain content or functionality will not work properly for you. Find out more about cookies and how to manage them in your browser on the Directgov and Aboutcookies.org websites.
We do not track your usage of any websites other than our own.
We have updated our website in line with recent legislation on cookies and will continue to review it and make improvements where we can. You can see details of the cookies used on our website below:
- Our cookies
Name: FontSize and contrast (on our main website)
Purpose: If you choose to resize the text or change the colour contrast on our website, these cookies are used to remember your preferred settings. They allow you to look around our website without having to reset the text size or contrast on each new page you visit. They are session cookies, which means they are removed from your computer or device when you close your browser window.
Purpose: If you decide to register or login for My Alerts in the Residents’ Area or A2Dominion New Homes section, we will issue this cookie to keep you logged in as you navigate from page to page. It stays on your device to remember you when you return to the site . However, you can log out if you don’t want the website to remember you.
Purpose: This cookie makes it easier for you to login on return visits to our website. Your username will automatically appear in the login box and you just need to enter your password to login.
Name: CFID, CFTOKEN, JSESSIONID
Purpose: When you log into My Account, these help maintain your access as you move from page to page. This is essential in order for My Account to work. If you choose to resize the text or change the colour contrast in My Account, they also remember your preferred settings. They are session cookies, which means they are removed from your computer or device when you close your browser window or if you are inactive in My Account for 20 minutes or more.
Purpose: Sometimes we may have polls on our website. If you decide to vote in a poll, then this cookie is used to remember which polls you have voted in and in some cases, to show you poll results.
Purpose: Sometimes we may draw your attention to important information on our website using a pop-up newsflash. If you select 'do not show again', this cookie simply stores your preference to prevent the pop-up newsflash from reappearing.
Name: __utma, __utmb, __utmc, and __utmz
Purpose: If someone clicks on one of our property sales adverts on another site, this cookie tracks whether the same person then comes to our website and registers. This is completely anonymous information and does not personally identify you. We use this information to help assess and improve our performance and advertising.
- Third party cookies
We use some third party services to enhance our website and we don’t control the cookies that these set. We’ve listed them below to explain why we use them and suggest that you visit their websites for more information about their cookies and how to manage them.
Purpose: This cookie is used when you report a repair using our image-based repairs tool, Housecall (provided by M3 Housing) to remember your repair requests as you navigate through the stages. It is a session cookie and is deleted when you close your browser window or after 40 minutes of inactivity. You can still use this feature, even if you decide not to accept cookies.
Purpose: If you report a repair using our image-based repairs tool, Housecall (provided by M3 Housing) and tick the ‘Remember Me’ box on the form, this cookie stores your personal details so that you do not have to enter them again when you return to make a fresh repair request. This is a persistent cookie and stays on your computer or device.
Name: _aspire_session and _RMS_Front_End_session
Purpose: When you log into our ‘Jobs & careers’ portal, these cookies recognise you, enabling you to login and to save searches and application forms. These cookies are essential in order for the service to work properly. This service is provided by a partner site, Jobs Go Public. See more information on the Jobs Go Public website.
Third party: Google Translate
Purpose: Stores your chosen language, if you decide to change it from English.
Name: _utma _utmb _utmc _utmz
Third party: Google Analytics
Purpose: We use Google Analytics on our website to collect information about how our visitors use our site. These cookies do not store personal information about you, but are used to anonymously track the number of visitors, where they come from and the pages they visiton this website. This information helps us to improve the online service we provide.
To improve user experience, we allow you to share pages of our website via social networking sites, such as Facebook. We may also display content from other websites, such as YouTube or Google maps, on our webpages. Please note that you may be sent cookies from these other websites and these are not controlled by us. Please check the relevant third-party privacy policies to find out more about the cookies they use and how to manage them.
Information held by third parties
Your personal details may be processed, used or stored by third parties on our behalf, in accordance with the Data Protection Act. These third parties would only have access to the information required to provide the service.
We will not pass your details onto a third party for marketing purposes without your consent.
We may be required to pass on your details to our funders or auditors for monitoring purposes.
In some cases, your details may need to be passed onto another housing association to deal with if we are unable to provide the service you require. For example, if your housing needs are outside our geographical remit.
We may access or disclose your personal details in order to comply with applicable laws and lawful government requests, to protect our rights, property (including our website and systems) and services, or to protect our users, customers or others.
Please note, we are not responsible for the content or privacy practices of the external websites which are linked to from our website.
Information submitted via the website is either emailed to the relevant person/team (e.g. contact forms) or stored in a database on a secure server (e.g. registrations) or, in some cases, both.
We only use secure web pages when collecting banking and payment details. On a secure page, ‘https://’ will appear before the web address and a yellow padlock will be displayed in the frame of your web browser. In other cases, your information is not encrypted (and therefore not secure) while being submitted, unless specifically stated.
Once collected, we use security systems and procedures to help protect your personal information.
Controlling your information
When we ask you for your information, we will tell you why and you will often be given options to select other uses for your information at the same time.
Where you have registered on the website, you can log in to manage your information.
If you have registered or subscribed to e-mailing lists on the website, please refer to those particular web pages or the emails you have received and follow details for how to edit your information or unsubscribe. Please also contact the relevant customer service or sales team.
If you are a customer with an ongoing contract with us, please note that we may not be able to remove your details or cease contact with you altogether.
If you wish to access or ask us to amend the personal information we hold about you, you can also make a ‘Subject Access Request’ to: Head of Governance, A2Dominion Group, 15th Floor, Capital House, 25 Chapel Street, London NW1 5WX. Subject Access Requests are subject to a charge of £10 and proof of identity is required.
It would help us if you can include details of when, how and to whom/which department details were submitted and how these details are being used, to your knowledge. If we require further details from you in order to fulfil your request, we will inform you as soon as possible. If we are unable to meet your request we will explain why.
Data protection registration numbers
A2Dominion Housing Group Limited: Z4843307
A2Dominion Homes Limited: Z9799978
A2Dominion South Limited: Z7835340
A2Dominion Enterprises Limited: Z5412090
A2Dominion Housing Options Limited: Z5412073
Kingsbridge Residential Limited: Z7044772
Optimum Housing Limited: Z9797105