How we are doing
To make sure you are satisfied with the way we deal with reports of antisocial behaviour (ASB), we carry out a telephone survey following up each case after it has closed.
Here is a summary of how you think we responded to cases reported between September 2010 and January 2011 based on the feedback you gave us.
- How easy did you find it to report your ASB issue to us?
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- September - 83% good, 17% satisfactory
- October - 26% good, 37% satisfactory, 37% poor
- November - 42% good, 32% satisfactory, 26% poor
- December - 75% good, 25% satisfactory
- January - 56% good, 13% satisfactory, 25% poor, 6% can't remember
- How polite was the staff who dealt with your ASB issue?
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- September - 100% good or satisfactory
- October - 100% good or satisfactory
- November - 95% good or satisfactory, 5% poor
- December - 100% good or satisfactory
- January - 94% good or satisfactory, 6% poor
- How knowledgeable was the staff who dealt with your ASB issue?
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- September - 100% good or satisfactory
- October - 65% good or satisfactory, 35% poor
- November - 79% good or satisfactory, 21% poor
- December - 100% good or satisfactory
- January - 87% good or satisfactory, 13% poor
- How much support and advice did you receive from the staff who dealt with your ASB issue?
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- September - 100% good or satisfactory
- October - 53% good or satisfactory, 47% poor
- November - 79% good or satisfactory, 21% poor
- December - 100% good or satisfactory
- January - 60% good or satisfactory, 40% poor
- Did you receive information on how we would deal with your ASB issue?
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- September - 100% yes
- October - 77% yes, 23% no
- November - 81% yes, 19% no
- December - 100% yes
- January - 50% yes, 31% no, 18% can't remember
- Did we respond to your ASB issue within our promised timescales?
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- September - 100% yes
- October - 60% yes, 40% no
- November - 50% yes, 50% no
- December - 100% yes
- January - 64% yes, 36% no
- Did we make clear what action you and your Housing Officer would take to deal with your ASB issue?
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- September - 83% yes, 17% no
- October - 83% yes, 17% no
- November - 79% yes, 21% no
- December - 100% yes
- January - 56% yes, 44% no
- How satisfied were you with the service you received from us in dealing with your ASB issue?
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- September - 20% very satisfied, 40% fairly satisfied, 40% neither
- October - 29% very satisfied, 35% fairly satisfied, 6% dissatisified, 29% very dissatisfied
- November - 26% very satisfied, 47% satisfied, 5% neither, 21% very dissatified
- December - 50% very satisfied, 25% fairly satisfied, 25% fairly dissatisfied
- January - 23% very satisfied, 23% fairly satisfied, 12% neither, 18% dissatisified, 24% very dissatisfied
- Did you feel your ASB issue was resolved?
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- September - 50% yes, 50% no
- October - 65% yes, 35% no
- November - 39% yes, 61% no
- December - 75% yes, 25% no
- January - 53% yes, 47% no
- Would you consider it worthwhile to report other ASB issues to us in the future?
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- September - 100% yes
- October - 53% yes, 47% no
- November - 78% yes, 22% no
- December - 100% yes
- January - 75% yes, 25% no
Our Antisocial Behaviour Improvement Group (ASBIG) is looking at ways to improve the way we deal with your antisocial behaviour issues based on your feedback. Visit the ASBIG page for more information about this group.