A2Dominion strives to provide excellent services. We measure our performance against our key business objectives which are to provide new, quality homes and places, deliver customer-led services, invest in our homes and local communities and strengthen our business.
We share our information and data with our local authority partners to illustrate trends and help shape and improve services to make the most of resources in these areas. We can provide information relating to a range of areas of our work, including:
- Lettings and rents
- Antisocial behaviour
- Impact of welfare reform
- New developments and land acquisition
- Investment in improving existing housing
- Stock transfers
- Social enterprise
- Income management
- Leasehold services
- Care & support contracts, framework agreements.
Home & Communities Agency
The Group's performance is assessed on both governance and viability by social housing regulator the Homes & Communities agency. The assessment of compliance with economic standards is published on the website according to a set scale.
A2Dominion currently meets a governance rating of G1 and viability rating of V1.
For more information about the regulatory judgements and to view A2Dominion's rating, visit the Homes & Communities Agency website.
Value for Money
Value for Money is not just about reducing costs but achieving more from our activities and investments.
Across our areas of work in providing homes and services for our customers, we measure:
- Economic returns - are we offering cheaper, better or expanded services?
- Social returns - is there a positive impact on residents and local communities?
- Environmental returns - are our activities environmentally sustainable?
We are also committed to continuous improvement, and our Lean improvement programme helps us to streamline the way we work to improve services and deliver efficiency savings across our business.