We are pleased to announce the launch of our new service standards - covering the things that matter to you!
Last year the Tenant Services Authority (TSA), the government body that monitors how we perform, brought in new national service standards. The new standards were introduced after the TSA consulted residents all over the country.
These standards cover:
- Tenant involvement and empowerment
- Neighbourhood and community
- Value for money.
The next step was for us to update our existing service standards in consultation with our residents. As a result we have introduced standards for our Leasehold and Care & Support Services, as well as on Value for Money.
Other improvements include:
- Automatic compensation for missed appointments
- Faster and better information about action being taken to tackle antisocial behaviour
- Resident involvement in some staff recruitment
One of the key questions we asked was to what extent we should provide higher service standards for a particular type of housing, location, tenure or client group. You told us to keep things simple, fair and consistent for everyone.
The new standards will take effect from 1 April.
We would like to say a big thank you to those residents who took part in the project.